Privacy Policy

Last updated: July 31, 2026

At Soulmade Crafts, we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, create an account, or communicate with us.

In this Privacy Policy, “Soulmade Crafts,” “we,” “us,” and “our” refer to Soulmade Crafts LLC. “Site” refers to soulmadecrafts.com and any related pages, features, or services operated by us.

By using our Site or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our Site
• Purchase or return a product
• Create or use a customer account
• Subscribe to our marketing communications
• Contact us for customer service
• Submit a review, photograph, comment, or other content
• Participate in a promotion, survey, or giveaway
• Interact with our advertisements or social media content
• Use another service that links to this Privacy Policy

This Privacy Policy does not apply to websites or services operated independently by third parties, even when those services are linked to or integrated with our Site.

2. Information We Collect

The personal information we collect depends on how you interact with Soulmade Crafts.

Information You Provide

You may provide information such as:

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Account login information
• Order and purchase information
• Gift-recipient information
• Product preferences
• Marketing preferences
• Reviews, comments, photographs, and other content
• Customer-service messages
• Return and refund information
• Customization or personalization details
• Any other information you choose to provide

When you provide information about another person, such as a gift recipient, you are responsible for ensuring that you have permission to provide that information.

Information Collected Automatically

When you visit or use our Site, we and the companies that help operate it may automatically collect information such as:

• IP address
• Browser and device type
• Operating system
• Device or advertising identifiers
• Approximate location derived from your IP address
• Pages and products viewed
• Links clicked
• Products added to your cart
• Search terms entered
• Referring website or advertisement
• Date and time of your visit
• Checkout activity
• Interactions with our emails
• Cookie and similar technology information

Information From Other Sources

We may receive information from third-party services that help us operate our business, including:

• Ecommerce and website-hosting providers
• Payment processors
• Shipping carriers
• Fraud-prevention providers
• Analytics providers
• Email-marketing platforms
• Advertising and social media platforms
• Product-review services
• Customer-support providers

The information we receive depends on the service and how you interact with it.

3. Payment Information

Payments made through our Site are processed by third-party payment providers.

Soulmade Crafts does not generally store complete payment-card numbers or card-security codes. Payment providers may collect and process this information according to their own privacy and security practices.

We may receive limited transaction information, such as:

• Billing name and address
• Payment method
• Limited card details
• Transaction identifier
• Payment authorization or status
• Purchase amount
• Refund or dispute information

4. How We Use Your Information

We may use personal information to:

• Operate and maintain our Site
• Process payments and fulfill orders
• Arrange shipping and delivery
• Process returns, refunds, and replacements
• Create and manage customer accounts
• Maintain shopping carts and saved preferences
• Communicate about orders and account activity
• Respond to questions and customer-service requests
• Provide product recommendations
• Improve our products and shopping experience
• Understand how visitors use our Site
• Measure website and marketing performance
• Send promotional communications when permitted
• Personalize content or advertising
• Prevent fraud and unauthorized transactions
• Protect the security of our customers and Site
• Diagnose and resolve technical issues
• Maintain accounting, tax, and transaction records
• Enforce our policies and agreements
• Establish, exercise, or defend legal claims
• Comply with applicable laws and legal obligations
• Carry out another purpose disclosed when information is collected

5. Handmade, Personalized, and Customer-Service Information

Because Soulmade Crafts offers handcrafted and small-batch products, you may provide additional information relating to:

• A custom or personalized order
• Product sizing or preferences
• A gift order
• A damaged, defective, or incorrect item
• A return, replacement, or refund request

We use this information to understand your request, fulfill your order, provide customer support, prevent fraud, and maintain appropriate business records.

Photographs or other information submitted privately for customer service will not be used publicly for marketing without your separate permission.

6. How We Share Information

We may share personal information with companies that help us operate Soulmade Crafts and provide services to you.

Website and Technology Providers

We may share information with providers that support:

• Website hosting
• Ecommerce functionality
• Customer accounts
• Shopping carts
• Cloud storage
• Website maintenance
• Cybersecurity
• Technical support

Payment and Fraud-Prevention Providers

We may share information with payment processors, banks, card networks, and fraud-prevention providers to authorize transactions, prevent fraud, and process refunds or disputes.

Shipping and Fulfillment Providers

We may provide your name, shipping address, contact information, and relevant order details to shipping carriers or fulfillment providers so that your order can be processed, tracked, and delivered.

Analytics, Marketing, and Advertising Providers

We may share certain information with providers that help us:

• Understand website activity
• Measure marketing performance
• Send email communications
• Personalize content
• Display and measure advertisements
• Improve the customer experience

Depending on the technology used and the law that applies, certain advertising-related disclosures may be considered a “sale,” “sharing,” or use for targeted advertising even when personal information is not exchanged for money.

Professional Advisers

We may share information with attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

Legal and Safety Purposes

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable law or legal process
• Respond to a lawful government request
• Investigate suspected fraud or unlawful activity
• Protect the rights, property, and safety of Soulmade Crafts, our customers, or others
• Enforce our policies and agreements
• Establish, exercise, or defend legal claims

Business Transfers

Personal information may be transferred as part of a merger, acquisition, financing, sale, restructuring, bankruptcy, or transfer of all or part of our business or assets.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies.

These technologies may help us:

• Keep the Site functioning
• Maintain your shopping cart
• Remember your preferences
• Enable secure checkout
• Prevent fraud
• Understand website traffic
• Improve website performance
• Measure marketing campaigns
• Personalize content
• Display and measure advertisements

Essential Cookies

Essential cookies support functions such as security, checkout, payment processing, account access, fraud prevention, and shopping-cart management. Disabling them may prevent portions of the Site from working correctly.

Functional Cookies

Functional cookies may remember your preferences and improve certain Site features.

Analytics Cookies

Analytics cookies help us understand how visitors use the Site and identify technical or usability issues.

Advertising Cookies

Advertising cookies and pixels may help us measure campaigns and display advertising based on your interactions with our Site.

You can manage cookies through your browser settings and, where available, through the cookie-preferences tool on our Site. Disabling cookies may affect certain Site features.

8. Sale, Sharing, and Targeted Advertising

Soulmade Crafts does not sell personal information to third parties in exchange for money.

However, certain advertising and analytics technologies may be considered a sale, sharing, or targeted advertising under some state privacy laws.

Where required by applicable law, you may opt out of qualifying activities by:

• Adjusting the cookie preferences available on our Site
• Using a recognized browser-based opt-out preference signal
• Contacting us at customercare@soulmadecrafts.com

We do not knowingly sell or share the personal information of individuals under 16 years of age.

9. Browser Privacy Signals

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our Site may not respond to every Do Not Track setting.

Where required by applicable law and supported by our Site, we will treat a recognized opt-out preference signal, such as Global Privacy Control, as a request to opt out of qualifying sales, sharing, or targeted advertising for the browser or device sending the signal.

10. Marketing Communications

If you subscribe to promotional emails from Soulmade Crafts, you may unsubscribe at any time by selecting the unsubscribe link included in the email or contacting us.

Even after you unsubscribe from marketing, we may continue to send necessary transactional or administrative communications relating to:

• Orders
• Payments
• Shipping and delivery
• Returns and refunds
• Customer-service requests
• Account activity or security
• Changes affecting a transaction

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions
• Fulfill orders
• Manage customer accounts
• Provide customer service
• Process returns and refunds
• Prevent fraud
• Maintain tax, accounting, and business records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary based on the type of information and the nature of our relationship with you.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

12. Information Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and notifying us if you believe your account or information has been compromised.

13. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Confirm whether we process your personal information
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Obtain a portable copy of certain information
• Opt out of certain sales or sharing
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal the denial of a privacy request
• Use an authorized agent to make a request
• Exercise your rights without unlawful discrimination

These rights may be subject to exceptions. For example, we may need to retain information to complete a transaction, prevent fraud, comply with the law, maintain required business records, or establish or defend a legal claim.

To submit a request, contact us at:

customercare@soulmadecrafts.com

Please include enough information for us to understand and respond to your request. We may need to verify your identity before fulfilling certain requests.

If an authorized agent submits a request for you, we may request proof of authorization and may separately verify your identity.

14. California Privacy Disclosures

California residents may have additional privacy rights under applicable law.

Depending on how you interact with Soulmade Crafts, we may collect the following categories of personal information:

• Identifiers, such as your name, email address, telephone number, shipping address, IP address, or account identifier
• Customer and transaction information, such as billing details, order history, returns, and customer-service records
• Commercial information, such as products purchased, considered, reviewed, saved, or added to a cart
• Internet or electronic activity, such as pages viewed, links clicked, browser information, and interactions with advertisements
• Approximate location derived from an IP address
• Visual information, such as photographs submitted in a review or customer-service request
• Limited inferences about product interests and preferences
• Account credentials and limited payment-related information

We collect these categories from you, your browser or device, and the service providers that support our Site.

We use and disclose these categories for the purposes described throughout this Privacy Policy.

Where applicable, California residents may submit privacy requests or opt-out requests by contacting customercare@soulmadecrafts.com or using the privacy controls available on our Site.

15. Children’s Privacy

Our Site is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

Individuals who have not reached the age of majority in their place of residence should use the Site only with the involvement and permission of a parent or legal guardian.

16. Third-Party Websites and Services

Our Site may contain links to social media platforms, payment services, shipping providers, or other third-party websites and services.

We do not control and are not responsible for the privacy, security, content, or practices of these third parties. Their own policies govern the information they collect.

We encourage you to review the policies of third-party services before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page. When appropriate, we may also provide notice through the Site or by email.

18. Contact Us

Questions or requests relating to this Privacy Policy or your personal information may be directed to:

Soulmade Crafts LLC
Email: customercare@soulmadecrafts.com