Shipping & Returns
Every Soulmade Crafts order is thoughtfully prepared and carefully packed before beginning its journey to you. We currently ship within the United States only.
Order Processing
Most orders are prepared and shipped within 2–4 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping & Delivery
Shipping options, costs, and estimated delivery times are displayed at checkout based on your location and selected shipping method.
Once your order has shipped, you will receive an email with tracking information. Delivery estimates are provided by the shipping carrier and may be affected by weather, holidays, or other delays outside our control.
Please review your shipping address carefully before placing your order. Soulmade Crafts is not responsible for delays or additional shipping costs caused by an incomplete or incorrect address.
Order Changes & Cancellations
Need to update or cancel your order? Contact us as soon as possible at customercare@soulmadecrafts.com.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
Returns
We hope you love the pieces you choose from Soulmade Crafts. If something is not quite right, eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- Unused, unworn, and in its original condition
- Returned with its original packaging, tags, and accessories
- Free from signs of wear, damage, fragrance, or alteration
- Accompanied by proof of purchase
Please contact us at customercare@soulmadecrafts.com before sending your return to initiate the process. Items returned without prior authorization may not be accepted.
Items Not Eligible for Return
For product integrity and hygiene, we cannot accept returns on:
- Press-on nails that have been opened, applied, worn, altered, or removed from their original packaging
- Personalized or custom-made products
- Gift cards
- Final-sale or clearance items
- Products damaged through use, improper handling, or failure to follow the provided care instructions
Any product-specific return restrictions will be clearly noted on the product page.
Handmade Variations
Many Soulmade Crafts pieces are shaped, painted, woven, or finished by hand. Subtle differences in color, texture, pattern, shape, and finish are natural characteristics of handcrafted products and make every piece uniquely its own.
These variations are part of the character of the product and are not considered defects.
Starting a Return
To request a return, email customercare@soulmadecrafts.com with:
- Your order number
- The item you would like to return
- The reason for the return
Once your request is approved, we will provide return instructions and the appropriate return address.
Returned items must be shipped within the approved return period. We recommend using a trackable shipping service, as Soulmade Crafts is not responsible for returns lost or damaged in transit.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or different from what was ordered.
Original shipping charges are non-refundable. Any return shipping costs or duties paid by the customer will not be included in the refund.
Refunds
Once your return arrives, it will be inspected to confirm that it meets our return requirements. Approved refunds will be issued to the original payment method within 5–7 business days.
Your bank or card provider may require additional time to post the refund to your account.
Soulmade Crafts reserves the right to decline a return or reduce the refund when an item is returned used, damaged, incomplete, or outside the return period.
Exchanges
We do not currently process direct exchanges. To choose another product, color, or style, please return the eligible item for a refund and place a new order.
Damaged or Incorrect Orders
Every order is inspected and packed with care. In the rare event that your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at customercare@soulmadecrafts.com.
Include your order number and clear photographs of the item, its packaging, and the shipping box. Once reviewed, we will work with you to arrange an appropriate replacement or refund at no additional cost.
Please keep the original item and packaging until your request has been resolved.
Delayed, Missing, or Delivered Packages
Shipping carriers may occasionally experience delays. If your tracking information has not updated for several business days, contact the carrier first and then reach out to us if additional assistance is needed.
When a package is marked as delivered but cannot be located, please check around the delivery location, with household members or neighbors, and contact the shipping carrier. We will be happy to assist with a carrier inquiry when possible.
Questions?
Questions about shipping, returns, or an order you received? Contact us at customercare@soulmadecrafts.com, and we’ll be happy to help.
